“I’m an IT Support Specialist who focuses on both program testing and help desk support. On the testing side, I work with development teams to check new or updated software, run test cases, document results, and flag any bugs or usability issues. On the help desk side, I’m the person users come to when they need troubleshooting — whether it’s hardware, software, or connectivity. I enjoy breaking down technical problems into simple explanations, guiding users step by step, and making sure issues get fully resolved. I also keep detailed records of what I do, so recurring problems can be prevented. Overall, I see my role as making sure technology works smoothly and people feel supported using it.”